To freeze or cancel your membership, please log in to your account or use the Sun Tan City App. For account security reasons, we cannot accept freezes or cancelations via chat, email or phone.
We'd love to answer any questions you may have about tanning or the Sun Tan City experience. You can also learn more from our FAQ.
Chat With Us
Can't find the answer you're looking for in our extensive FAQ section? No worries! Chat With Us during normal operating hours, or send us an email using the form below. We'll get back to you ASAP.
Fill out the form below. Be sure to include a detailed explanation of your issue or question. We also enjoy getting lovely compliments! We promise to respond to you quickly.
We strive to make your time with us a relaxing and rewarding experience, and your happiness is our number-one priority. That's why we offer a satisfaction guarantee on all of our products and services.
If you're ever unhappy with a Sun Tan City experience, please talk to a Tanning Consultant at your local salon about what went wrong, or contact our Client Care Team via chat or email—so we can make it right.
Get in Touch!
Can't find the answer you're looking for in our extensive FAQ section? No worries! Chat us during normal operating hours, or send us an email using the form below. We'll get back to you ASAP.