Please see some Frequently Asked Questions that we are receiving that may provide clarification on your Membership:
Q: Will I get a credit for the days you were closed in March?
A: For the number of days you did not receive because your salon was closed in March, we will make sure that you will receive that many days at no cost to you once your salon reopens.
Q: If my salon in not open on April 1st, will I still be charged my monthly Membership cost?
A: No, regardless of whether your Membership is Active or Frozen, we will not charge any account for the month of April if we are not open by April 1st.
Q: If my Membership is Frozen, will I still be charged on April 1st if my salon is not open?
A: No, even if your Membership is Frozen, we will not charge the $5 cost for the month of April if we are not open by April 1st.
Q: What happens if my salon reopens on or before April 1st?
A: If your salon reopens on or before April 1st you will be charged your monthly Membership payment on April 1st as normal, and then we will apply a credit to your account for the number of days that your salon was closed in March.
Q: I have a yearly Membership that I paid in full, will I get credit for the days that my salon was closed?
A: Yes! Your Membership has already been extended by one month. If your salon is closed for longer than one month, we will evaluate further extensions.
Q: Do you know when my salon will reopen?
A: We do not have a set date to reopen the locations, but for updates please visit your salon’s Facebook page to stay updated.
Thank you for being a loyal client of Sun Tan City! We are grateful that you are sticking with us during this difficult time and we are thankful for your patience as we take these necessary steps to care for both our valued clients and employees.
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