If you have a question for Sun Tan City, we would love to answer it!

To Freeze or Cancel your Membership, please visit MySunTanCity.com or the salon. For your account security, we cannot accept Freezes or Cancels for your membership via email, chat, or phone.

Frequently Asked Questions

We’ve compiled a huge list of answers to Frequently Asked Questions. And if you’re looking for franchise opportunity information, we have a whole Franchise section for you, too!

Just a reminder, to Freeze or Cancel your Membership, please visit MySunTanCity.com or the salon. For your account security, we cannot accept Freezes or Cancels for your membership via email, chat, or phone.

If you can’t find an answer on our site, we’ve got a couple ways for you to reach us:

Live Chat

Click here to chat with a representative during the hours listed to your left for the fastest response to your question.

Email Us

You can fill out the form below, including a detailed explanation of your issue or question. We also enjoy lovely compliments! No matter what you send, we promise to get back to you quickly via email.

*Required Fields

Or you can contact Client Care at 270-765-7400, during the hours listed at left.

Contact Us – Client Care

WE'RE HERE TO HELP!

CLIENT SERVICES

 

Hours of Operation:

Monday - Saturday
7 a.m. - midnight EST

Sunday
9 a.m. - 8 p.m. EST

 

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